New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service

[giraffelife]

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]

https://aws.amazon.com/blogs/aws/new-generative-ai-features-in-amazon-connect-including-amazon-q-facilitate-improved-contact-center-service/