Amazon Transcribe Call Analytics adds new generative AI-powered call summaries (preview)

[giraffelife]

We are announcing generative artificial intelligence (AI)-powered call summarization in Amazon Transcribe Call Analytics in preview. Powered by Amazon Bedrock, this feature helps businesses improve customer experience, and agent and supervisor productivity by automatically summarizing customer service calls. Amazon Transcribe Call Analytics provides machine learning (ML)-powered analytics that allows contact centers to understand the sentiment, […]

https://aws.amazon.com/blogs/aws/amazon-transcribe-call-analytics-adds-new-generative-ai-powered-call-summaries-preview/