Amazon Connect – New ML-Powered Capabilities for Forecasting, Capacity Planning, Scheduling, and Agent Empowerment
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Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are following our Amazon Connect announcements, you likely noticed that we keep adding more and more machine learning (ML) powered capabilities to Amazon Connect. ML makes Amazon Connect already smarter at […]
https://aws.amazon.com/blogs/aws/amazon-connect-new-ml-powered-capabilities-for-forecasting-capacity-planning-scheduling-and-agent-empowerment/
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