New for Amazon Transcribe – Real-Time Analytics During Live Calls
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The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help you analyze customer call recordings and get insights into issues and trends related to customer satisfaction and agent performance. To assist agents in resolving live […]
https://aws.amazon.com/blogs/aws/new-for-amazon-transcribe-real-time-analytics-during-live-calls/
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