Announcing General Availability of Amazon Connect Cases
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In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center […]
https://aws.amazon.com/blogs/aws/announcing-general-availability-of-amazon-connect-cases/
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