Why Knowing the Front-End and User’s Experience of Your Platform is Key to Understanding How that Platform is Working

[sorangutan]

We have all been there. When you are trying to buy a ticket and the app crashes or loads the next web page when booking a holiday only to find it takes forever and appears to hang. Our frustration level increases and if it continues, we will exit and go elsewhere. With banking apps though, we won’t move straight away but repeated bad experiences here will be remembered and eventually will make us move.

https://www.splunk.com/en_us/blog/devops/why-knowing-the-front-end-and-user-s-experience-of-your-platform-is-key-to-understanding-how-that-platform-is-working.html