Customer Services that Move at the Speed of Conversation
-
Every day, hundreds of NetApp technical support engineers (TSE) troubleshoot customer cases on the front lines. They are superheroes who handle 15,000 cases each month. Yet these heroes were using “swivel chair” processes to navigate among nine separate systems to find and capture case data, support bulletins, known bug information, and knowledge base articles. They […]
The post Customer Services that Move at the Speed of Conversation appeared first on NetApp Blog.
https://blog.netapp.com/customer-support-system
© Lightnetics 2024