IT Operational Support with a SaaS-First Cloud Strategy
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For the on premises and private cloud environments, NetApp IT has a mature and productive operational support model that is well managed, has proven processes and established metrics, and results in little or no business disruptions. But that wasn’t always the case. When I started with NetApp in late 2011, we were experiencing Priority-1 (P1) […]
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https://blog.netapp.com/it-operational-support-with-a-saas-first-cloud-strategy/
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